A supervisor at Aviva just called me back. He was a lot more forthcoming than my adjuster has been. A lot of what he said to me should have been explained by my adjuster. For example, the $1,000 she ‘authorized’ for a ‘hotel only’ can also include meals. I need to pull out all my receipts and can be reimbursed for up to $100 per day. Anything beyond that, they can submit to the moron’s insurance and see if they’ll pay.

What he had to say about payment on the repairs is not what I wanted to hear, but it was fine and perfectly logical. They can’t pay until the final invoice is presented and I sign off on the work. If I wasn’t in a time crunch, then I could sit here for a few days until the cheque is cut and go on my merry way. Instead, they will make the cheque out to the credit card holders and send the reimbursement to them directly. So that’s all well and good.

Now, I’m just grateful that I keep all my receipts when I am in the US as I need to prepare my claim for some recovery of the chaos my life has been the last two weeks.