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Intact Insurance Claim Resolution

My cheque from Intact insurance for the car settlement arrived this morning! Since I’d already done several hours of work today, I decided to take a break and walked over to BMO to pay off the car loan and have the balance given to me as a draft.

I was concerned that because the cheque was made to my name and BMO’s, they could try to apply the balance of the cheque to the motorhome loan, meaning I would have to take the cheque back, have the insurance company pay BMO directly, and then wait for a new cheque for the balance. I almost went that route and kicked myself for not going through with it.

Needless to say, my pulse started racing when the teller said, “Okay, this more than covers the car loan. Do you want me to apply the balance to the motorhome loan?”

“No! Please! I’m on foot! I can’t use my motorhome as a daily driver!”

She laughed. “No. No. Don’t worry. I have to call the insurance company to confirm that the cheque is good. At the same time, I’ll make sure that it’s for the car and not related to the motorhome loan. Then, I can do a draft for the balance.”

It took nearly an hour for all of that to happen, but I walked out with a bank draft for nearly $8,000, which is more than enough for the truck, towing equipment, a year’s worth of insurance, and some left over to get work done on Miranda.

Next, I walked to CIBC to deposit the bank draft. I was shocked to learn that they have to put a week-long hold on it! It’s a bank draft, as good as cash! Apparently, this is a brand new policy; the memo came out just a couple of days ago. The teller said that she would ‘fax Toronto’ and that I could call them this evening or tomorrow morning and they will lift the hold. Anyway, it’s unlikely that I will be flying to Alberta this week, so a few days’ hold is fine.

Thumbs up to Intact insurance. This was a painless claim!

From CIBC, I decided I might as well go pick up cat food and decided that an extra couple of kilometres would be less tiring than going to the grocery store across from the bank and carrying the bag all the way home. So I’d planned on a 5.5KM walk and ended up doing 7.5KM. After several days of typing, it sure felt good to get out and take in some fresh air!

13 thoughts on “Intact Insurance Claim Resolution”

  2. Canada is much better to you than the US. Still I’d love to see you again down here again.
    Have a GREAT week,
    P.J.

  3. P.J., I was talking about you at dinner this evening! My mother thinks you’re dedicated to this blog. 🙂

    As for the US, I prefer it to Canada!

  4. our bank does the same thing. anq check for more than a couple thousand gets a hold. It was ver frustrating when my husband would get a check for work done and we couldn’t use the money.

  6. Merikay, my bank is flexible about how much they hold. It used to be $500, but when I started to get $1,000+ pay cheques, they changed it to a $1,000 hold so that I wouldn’t have to go through what your husband goes through.

    Croft, start?!

  8. You should have seen the look on her face when I told her about how you did all the possible overnighting spots until you found me! 😀

  11. This story sounds like Intact propaganda.

    Intact is terrible at paying claims. They love to drag their feet for months when paying out on a total loss vehicle claim. All the while your rental coverage has expired and Intact is still deducting monthly premiums from your bank account.

    • It might sound like that, but it’s not. I have been dealing with three insurance companies since I was rear ended in April. To make a long story very brief, Intact is the only company that did not treat me like a number. My adjuster manipulated the rules to make sure I got a rental car as long as I needed it, got my cheque out to me very quickly (less than a month, and it was for a total loss), and appraised my car for more than I would have been willing to settle for (full book value). The entire story of how Intact, Aviva, and the third party’s insurer have treated me is fully documented on this blog.

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