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Dealership Estimate on the Motorhome Repair

The replacement adjuster at Aviva called me this afternoon very confused about Boisvert Ford’s estimate because there was a $600 difference with the idiots’ estimate. I told her that my adjuster told me many times that the number doesn’t matter. As long as the adjuster in the US said that A,B, and C needs to be repaired and that Boisvert says that A, B, and C needs to be repaired, then the numbers, within reason, don’t matter.

She went on to say that there were a lot of questions about the estimate. The French speaker on staff couldn’t translate half of it into something that made sense. Could I call Boisvert and figure it out?

I called and got the body shop guy immediately. He was available to discuss the estimate and once he realised that I really needed to understand each item to explain it to someone else, he took the time to walk me through the whole thing very patiently. Wow, what a difference in service!

As it turns out, his estimate is just more detailed. Instead of just saying ‘repair bumper’, he spells that that repairing the bumper means that we have to repair the side and rear exterior panels the bumper is attached to as well as the inside of the compartment. Uh, inside of the compartment? *note to self: empty the compartment* He also had the proper French terms (plancher and seuil, literally floor and threshold) for the three twisted metal pieces. Finally, he added the hitch receiver and the hitch.

So I emailed Aviva back and said that the estimate makes perfect sense to me, detailing and explaining each item, and that I can provide more pictures for clarification. I also told them that a dealership working on its own product should trump any other estimate for repair and the adjuster agreed.

I think Miranda is going to be in good hands!

 

14 thoughts on “Dealership Estimate on the Motorhome Repair”

  1. OMG! I just heaved a sigh of relief. I think I’m beginning to live vicariously through you. I bet you have friends all over the world that have knots in their stomach as they read about this continuing saga. LOL Seriously, this is good news!

  3. Hi Rae,
    Is the “go” still slated for next month?
    Ditto what Brenda said! *exhale*
    Have a great weekend.
    Vicki

  4. Vicki, yes. The appointment is August 20th. The earliest they could fit me was the 6th. It just makes more sense to give myself that extra time at home than to move in for a couple of weeks only to move out again right away.

  6. Hey, Rae

    I use to see you posting on the Escapees Forum. Wish you still did as you contributed with some unique perspective.

    I check in on your blog from time to time. I recently saw in one of your posts about Quebec having some unique fast food. I had a good chuckle on that one as we presently are in Quebec and had to blog about “French Canadian Delicacies”. http://boonedocksllc.blogspot.ca/2012/07/some-french-canadian-delicacies.html

    Good luck getting Miranda repaired.”

    • BooneDocks, I had my reasons for leaving.

      Where are you in Quebec? I have NEVER heard of a ‘Euro Hot Dog.’!

      As for cheese, mmmmmm. šŸ™‚

  8. I’m glad that Boisvert is going to do the repairs. At least you won’t have any niggling feelings that some part of shoddy repair will have given way at any moment like TWWNBN’s seemed to promise :o) I enjoyed hearing them steer you clear of TWWNBN. The extra time is certainly worth the huge peace of mind that it will be done right, plus give you a small breather. Boisvert has Customer Service down pat! Like Brenda said, I’m living vicariously until I get out on the road myself. ((Rae))

  9. oops—>Like Brenda said, Iā€™m living vicariously THROUGH YOU until I get out on the road myself. ((Rae))

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