Trader Joe, or, rather, a third party somehow affiliated with them, responded to my email about their bad almond butter.
I am not impressed:
Good Evening Ms. Crothers,
Thank you for notifying us of you concern “It appears that this batch of almond butter should have unfortunately been included in your recent almond butter recall. I came down with a case of mild food poisoning on January 12th and through a process of elimination have determined its the almond butter”.
[Pause here to state that my email was very long and detailed exactly how I determined that it was the almond butter and what my symptoms were.]
During production of our products we collect samples for microbiological testing, which are tested by an external third party laboratory. The microbiological results for the date code provided are within specification.
Please contact me if you have any questions.
Regards,
*** / Corporate QA Coordinator
GOLDEN BOY FOODS
Wow. Talk about a dismissive email! Who taught the QA Coordinator how to write customer response letters?! There’s no apology and no attempt at making resolution, not even a coupon for my trouble. I took the time to write them and shared personal information because I felt there was a possible public health risk. I haven’t shopped much at Trader Joe’s (rarely in an area that has one), but this sort of response guarantees that I won’t be setting foot in one of their stores again.
Wow. That really surprises me. Not that I shop there, as there aren’t any out here, but I have done so in the past.
They don’t seem to care, do they?
Apparently GOLDEN BOY FOODS is the manufacturer of the nut butter.
No, they really don’t seem to care at all. TJ’s just passed the email on to their manufacturer and let them deal with it, never mind that the almond butter was TJ’s brand. Never dealing with them again!