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Praise for WS Campbell Towing & Repair and Anger at Aviva Insurance

The mechanic at WS Campbell dug through a salvage yard today and found the correct part for Miranda. Nothing is jury-rigged. She’s in as good a shape as she was before the moron rear ended me.

Once the part was on, it didn’t take long to get her road ready. I was asked to move her into the repair shop for some checks and then take her on a test drive. It felt SO GOOD to be back behind the wheel!

They want her to sit overnight (LEVEL AT LAST) so that the grease has time to work its way through everything. Tomorrow morning, they will make their final checks to the repair,  top up the air pressure, and check all the fluid levels. Enterprise is waiting for me at 8:30 to return the rental car. I should be on the road by about noon and will be able to take a reasonably leisurely place to Montreal.

But this is only possible because I can pay them for the repairs. Or, more accurately, I can pay for the repairs with a borrowed credit card and repay the loan when my car settlement comes in. There was no way (understandably) that they were letting me leave without the bill being settled.

This is where Aviva comes in. My adjuster, whom I am biting my tongue not to name, is consistently unreachable. I always have to leave a message. She wasn’t in again today. I went through the phone maze and got the Aviva claims department after a number of attempts. The lady who answered transferred me to another adjuster who transferred me to a supervisor who had already left for the day. It was 2PM in Vancouver for crying out loud.

My adjuster has been absolutely unsympathetic to the fact that the repairs are time sensitive and that Miranda is my home (never mind that I have a full-timer’s policy). She has barely made any effort to reach the third party insurance company, her excuse for the delays in processing the payment. I have tried to be patient and fair and understanding, but I have had it up to here!

My experience trying to get someone else to help me tonight gives me the impression that this is how Aviva operates. So heads up everyone. Yes, you can get insured as a full-time RVer in Canada, but good luck if you have a claim. If they are this bad for a not-at-fault claim, I’d hate to see them dealing with an at-fault one.

8 thoughts on “Praise for WS Campbell Towing & Repair and Anger at Aviva Insurance”

  1. Rae,

    “Nothing is jury-rigged. She’s in as good a shape as she was before the moron rear ended me.”

    Finally some good news! Thanks for the update.

    “They want her to sit overnight (LEVEL AT LAST) so that the grease has time to work its way through everything. Tomorrow morning, they will make their final checks to the repair, top up the air pressure, and check all the fluid levels. ”

    This sounds really good, you can see from the comments that we are all pulling for you.

    When you get going you will be hitting the road full bore.

    Please proceed with regulated caution, of course you are going to be extra sensitive to every strange noise that you hear because of everything that has happened.

    Just be careful and keep in touch.

    Gary

  2. Gary, I always try to take it easy when I’m driving the rig and I have more than enough time to get to Montreal. The goal for tomorrow is to hit Chambersburg PA by dinnertimeish, depending on how late I leave. I’ll overnight near the border on Wednesday, and arrive for lunch on Thursday. The test drive gave me the impression the tires need air, but everything else sounded good. I got her up to 55MPH and slowed her right now, no problem.

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