Last month, I logged into the Telus website to check my airtime usage and noticed an incredible anomaly: nearly two GB of transfer on a day when I was on the road. It wasn’t possible! I don’t get those kinds of speeds, I know better than to do huge downloads or streaming or whatever, especially since I knew that I was only halfway through my billing cycle and already at 4GB.

I called Telus immediately and was told there was nothing that could be done until I got my bill. It came today and it was for twice what it should have been. After a half hour on the phone with them, including requesting that I be transferred to the original tech person’s supervisor, I managed to get the overage for this month waived, but was warned that they will never do that again.

I could not get them to acknowledge that that day of excessive transfer was an obvious anomaly, however it happened. I pointed out that when I went over a couple of months ago, I paid it. I also made note of the fact that my biggest day of data transfer in six months was half a gig, a long way from two gigs!

My billing cycle has reset, so I’m going to be even more vigilant in watching it as I go back to using my aircard. There’s another concern: roaming. Being on a border town, there is a chance of my aircard catching a US tower. Telus says there is absolutely nothing they can do to keep me from roaming (not sure I believe that). So, I’m not really motivated to use my aircard here, even though the service is great, since roaming fees would be even worse than excess bandwidth fees. Augh!