I want to be e-billed for my internet account rather than receiving a paper bill or, worse, having the money directly taken from my credit card. The person who effected the change of ownership of the account told me to go to My Telus and register for an online account using my account number, PIN, and postal code.

After putting away my massive Walmart order, I sat down to do the registration process only to discover that I was given an eight digit account number when I needed nine!

Right at the top of the page there was a link for ‘chat support’ for registering online. I decided to try it out. Within seconds, I was connected to a live person. He couldn’t help me out with the account number, but he was still helpful since he gave me the phone number to contact that I would have otherwise had to dig for. I called and within less than a minute I was talking to someone and had the information I needed. I’m impressed!

I am less impressed by the fact that their site is ‘having difficulties’ and that I can’t register. 🙁