I’ve simmered down just enough to write about this conclusion I reached on Wednesday: Rack Attack sold me the correct rack parts for my vehicle, as per the information provided by Thule. However, the information provided by Thule is incorrect. I had to piece together clues gathered from a few sources, including blurry pictures in the nearly useless instructions to conclude that I’m missing some key parts to get the stupid roof rack installed.

Rack Attack closes early on weeknights (too early for me to have been able to go after work) and does not open until 10AM on Saturdays.

I’m going to try to get the boat into the rig tomorrow morning. If it fits, I will go to the Rack Attack store in Coquitlam with the rig towing the car, as that store is sort of en route and get them to make this right for me. If not, then I’m going to have to leave the rig parked on the street here and come back to get it after driving all the way out to Vancouver with the toad. Then, I still need to get the rig’s oil change done. Let’s just say that departure is being delayed. I am NOT happy.

Thule is garbage, plain and simple, and they have absolutely no business staying in business. Their products are shoddy and fit together poorly and their instructions are a joke. I am very, very disappointed that I gave five hundred dollars, which is a lot of money to waste!, to a company that does not care enough about its customers to provide them with the correct information.