Bell Mobility set a trap for me and I fell for it. They lured me back because of their large mobile bandwidth package and now I’m stuck dealing with them for two years. The money isn’t the issue and neither is the technical service. Their ‘customer service’ is. I cannot believe it is still this bad almost 10 years after I stopped dealing with them.
It has taken all morning, but I am finally able to log on and see my account. And SURPRISE. Even though the account data on the Mifi is set for a 1st to 1st billing cycle, the billing cycle is actually 13th to 13th. So I thought I had reset to 0 yesterday and I am actually 9.5GB into the billing cycle with 11 days to go. Now, I know that 4GB will get me through the next week and a half as long as I block Netflix, but what if I hadn’t noticed that? I would have had overages.
Next, the chat rep I got the second time around (who was fine and quite helpful) insists that my current bill is due the 13th, not tomorrow, no matter what the website claims. He says that it says the 3rd so that people will pay by then and guarantee the payment lands on the 13th. We’ll see if he’s right.
The only good news is that I didn’t get charged the activation fee. I was told that I would likely be charged it and have to pay, then wait for another invoice or two to get a credit.
I’m so tired of their bullshit.
Rogers is even worse. I have lost days of my life talking tp them on the phone. My wife wont even deal with them. Is telus any better?
Telus is the same as Bell. No difference whatsoever.
Is it possible to have a US plan with a roaming package and come out ahead on the $
Not for data. 🙁 I don’t have the math at hand, but just 1GB was thousands of dollars a month.
Don’t know about voice only, though. I haven’t compared plans. I just use my US phone so I don’t have to pay a reactivation fee when I go back to the States, plus it lets me have the same number all the time.
True “Knowledge” is only gained by waisted money 🙂
And when you don’t have money to waste, you feel like an even bigger chump.
I have been with Verizon since 2007/2008 for Data only and have never had a problem with them, they have been great.
Yay, another person who thinks Verizon is great! I think that makes three people total so far. I don’t get why people bitch about them. Yes, they are pricey, but they have such good service.
What do you think of the new rules from the crtc regarding cell phones?
I was going to write a post about that. Will do so ASAP.