SaskTel president Ron Styles finally got back to me today and claimed that he was also writing on behalf of Minster Jim Reiter, responsible for overseeing SaskTel. With men like them at the helm of this telecom company, it’s no wonder money is being wasted.
Mr. Styles addressed a number of my claims in his letter, which I am reproducing in full here in italics, with my thoughts interspersed throughout:
Thank you for writing to discuss your concerns regarding wireless coverage for St. Victor. I understand that you also contacted The Honourable Jim Reiter, Minister Responsible for SaskTel. The Minister has asked that I respond on his behalf.
We understand the importance of providing communications services in rural areas. SaskTel faces a unique challenge as Saskatchewan has the fewest customers per square kilometre of any province and therefore SaskTel incurs significant costs to deliver service to rural locations.
Notice here that he said provinces. What about the three territories?
My response to this:
I have a friend who lives deep in the Yukon bush south of Dawson City. She has full LTE service at her cabin after asking Bell Mobility if there were any plans to increase the gain on an antenna built fairly close to her (10-20KM away), but which she couldn’t connect to because of terrain. I don’t know what they did, but it only took a few weeks for her to go from half a bar of service on the top floor of her house to full service all over her property! So I don’t buy your arguments that we’re too remote or too small a population to give service to because I know communities that are much more remote than us that have good service. I lived in Yukon for two years and traveled through the Territories. Any community St. Victor’s size with road access was online with DSL and often cellular, too.
While SaskTel’s wireless network does extend to 98 per cent of Saskatchewan’s population, there are locations where coverage is either poor or not available.
SaskTel does provide high speed Internet to 100 per cent of Saskatchewan’s population through different technologies. SaskTel Satellite Internet powered by Xplornet may be a solution for customers, such as yourself, where Digital Subscriber Line (DSL) service is not an effective option. SaskTel High Throughput Satellite (HTS) Internet Service powered by Xplornet, which offers faster download speeds, will be available in the St. Victor area by the end of 2015. We would be pleased to discuss this option with you further to help address your needs for High Speed service.
This is proof that he is the wrong man for the job. My response:
The fact that you think that satellite internet is a reasonable alternative to cellular broadband for anyone in southern Canada shows that you have never used it and have no understanding of the internet needs of the average 21st century user, much less a business owner. Satellite has huge latency issues, which make VOIP services, like Skype, unusable and streaming difficult. It is disturbing that SaskTel is expanding that inferior service to rural areas and passing it off as being something we should be excited about instead of adding repeaters to extend tower ranges, or even extending DSL lines. Has SaskTel even considered giving us DSL service instead? We’re less than 18KM from the nearest house that has DSL.
You mention that SaskTel operates as a monopoly; however, I can assure you that SaskTel operates in the most competitive telecommunications market in Canada. The decision of any company to enter, or to not enter, the Saskatchewan market is not something that SaskTel or the Government of Saskatchewan controls.
I am waiting on Rogers before replying to this claim. Rogers is the only other telecom in the country to have towers in Saskatchewan.
We appreciate your suggestion to adjust the angle of the equipment on the tower. However, after analysis of the St. Victor area, our computer projections indicate that if we pointed the nearest antenna directly at St. Victor, there may be marginal improvement in coverage in the community at best, while compromising service to surrounding areas.
Other areas that are served by the Rockglen and Assiniboia towers. I doubt that any analysis was actually done because I have my own data from an expert in this field that confirms anecdotal reports that the Scout Lake tower is actually servicing no one that isn’t already serviced by the Rockglen and Assiniboia towers.
SaskTel is very thorough and deliberate while selecting wireless sites, and decisions are made based on several factors, including: the local geography (including hills, trees and manmade structures), the number of permanent residents covered by the site, in-season population growth and tourism at resort communities, distance from major highways and the opportunity for
revenue and cost recovery.
Another line of bullshit. I’m calling it what it is. St. Victor gets a lot of traffic daily from visitors traveling between Assiniboia and St. Victor. We are a tourist destination because of our petroglyphs and get visitors from all over the world. We host a huge biker rally every year. We even have two museums right here in the hamlet! Everyone in the area is just waiting for the day that a big emergency breaks out at the St. Victor Boogie with lives lost because of the inability to call out since we know that’s what it’s going to take to get service here.
I have no proof of this, but SaskTel selected the location of the Scout Lake tower because they got a better lease rate than they would have from someone down here in the valley. I have not brought this up with anyone, including the CBC, because it is conjecture, but at this point, it is the only conclusion left and a very likely one at that.
I empathize with your desire for improved wireless coverage, and I can state that SaskTel is always reviewing our network and coverage to ensure that we provide all residents of Saskatchewan with access to the most expansive mobile service network in the province.
Don’t patronize me, Mr. Styles. You’re dealing with someone who has an unusual amount of knowledge about telecom coverage in this country and what it actually means to be a remote community.
As previously indicated, there is not a good business case for SaskTel to expand wireless service in the St. Victor area.
And there was to Scout Lake???!!! I want a rational line by line financial report of your justification.
However, we would like to discuss possible participation in the Shared Model Program if your community is interested in this option. Bill Beckman, Director of Strategic Business Development, would be pleased to discuss this with you or other residents, if you so desire. Bill can be reached at 306-777-4208.
Bill is going to do like that private company in Calgary and quote my municipality an amount that it can’t and shouldn’t have to pay for a service that you should be providing to us.
Thank you for taking the time to share your concerns.
There he is patronizing me again.
Sincerely,
Ron Styles
President and CEO