Wow, Bell Mobility is just as bad as it ever was! They are just unbelievable. I have been trying to pay my bill for over three hours now.

1) I received the bill today. It is due tomorrow. It takes 5 days to process online payments. The other option is for me to drive 70KM round trip to a strong phone signal to call them with a credit card number, which I do NOT want them to have on file. Officially. Non-officially, I could go borrow a neighbour’s phone, but I still don’t want my card number on file. Last time I did that, they helped themselves to money without authorization. Thank goodness Mastercard set them straight.

2) I can’t create an online account. I used the credentials given to me when I set up the account, but they don’t work. I keep getting asked to create a new, stronger, password. I do that and they say that I’ve entered the wrong password.

3) I tried email chat. The guy ‘hung up’ on me. And, yes, I was being very polite and non-sarcastic. He gave me canned answers and just left.

4) Next bill, I will have late fees. They will refuse to waive them saying that the payment delay was my fault because I should have known the bill was coming and paid it ahead of time. This is what what both the landline and mobility branches would say way back when. This time, I am going to let them send me to collections for the late fees as I know the collection agency is going to be much more rational. I’m keeping all my evidence.

5) No email support. This is so there are no logs of conversations that the customer could use against them.

Whenever I hear complaints about Verizon, I just want to laugh because they are soooo easy to deal with. Registering with them and paying my first bill took all of five minutes. They are always helpful and side with the customer. Bell still thinks it has the monopoly in this country. And when it comes to a decent mobile bandwidth cap, they are right. And the government protects them, not the consumer.

I’m at the top of the hill, but for the first time, I can barely do anything up here either, including log into my bank to pay Bell Mobility. This is one of those days I want to chuck all my electronic devices into a lake and go move into a cave.